PRIVACY POLICY
1. Information We Collect
We may collect the following types of personal information:
- Name, phone number, email address
- Pickup and delivery addresses
- Payment or transaction details (if applicable)
- Comments or feedback from forms or messages
- IP address, browser/device data, website interactions via cookies
2. How We Collect Information
We collect personal information when you:
- Fill out forms on our website
- Contact us by phone, email or in person
- Use our website (via cookies, tracking scripts)
- Interact with our online ads (e.g., Google Ads, Meta/Facebook Ads)
3. Use of Personal Information
We use this information to:
- Provide and manage moving services
- Respond to enquiries and quote requests
- Confirm bookings and logistics
- Improve our website and customer experience
- Run advertising campaigns (Google Ads, Meta Ads)
- Fulfil legal, accounting and tax obligations
4. Marketing & Advertising
We use Google Analytics, Meta Pixel, and similar tools to deliver personalized content and advertising. This allows us to:
- Track how you interact with our website
- Show relevant ads on platforms like Google, Facebook, and Instagram
- Measure campaign effectiveness
We request your consent via a cookie banner before tracking or collecting marketing-related data.
Opt-Out Options:
- Google Ads: https://adssettings.google.com
- Meta Ads: https://www.facebook.com/adpreferences/ad_settings
You may also adjust your preferences via your browser or our [Cookie Policy].
5. Sharing & Disclosure of Personal Data
We do not sell your personal data.
We may share your data only with:
- Subcontracted drivers or removalists (for service delivery)
- Third-party platforms used for communication, analytics, or CRM
- Legal/government bodies when required by law
All third-party providers are required to protect your data according to applicable laws.
6. Data Security & Retention
We take reasonable steps to secure your personal information, including:
- SSL encryption
- Restricted access to customer data
- Secure data storage on reputable servers
We retain your data only for as long as necessary to:
- Provide services
- Meet legal, tax, or business requirements
7. Access, Correction & Deletion
You have the right to:
- Access your personal data
- Request correction of inaccurate or outdated data
- Request deletion of data (subject to legal limits)
To submit a request, contact us via:
info@brizzymovers.com
We will respond within 30 days as per the APPs.
8. Cookies & Tracking Technologies
We use cookies to:
- Improve website functionality
- Understand visitor behavior (Google Analytics)
- Run targeted ads (Meta Pixel, Google Ads)
You will be shown a cookie banner where you can manage or decline consent.
For full details, please refer to our [Cookie Policy].
9. Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted here, with the most recent version always available on this page.
10. Contact & Complaints
If you have any questions or complaints regarding your privacy or this policy, contact us at:
Brizzy Movers Brisbane Removalists info@brizzymovers.com
Brisbane, QLD, Australia
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au